Support

We can provide remote support of PC issues, using the open-source RustDesk remote control software hosted on our own server.

Remote Help

Once you have RustDesk installed, all you need to do is:

1. Run RustDesk.
2. Tell me the 9-digit ID number of your Desktop.
3. Tell me the one-time password, when I connect.
4. Accept the remote connection.

Microsoft Windows Installation

1. Got to: https://github.com/rustdesk/rustdesk/releases/latest
2. Download the "x86-64: Windows" installer by clicking on the "Windows" link.
3. Run the downloaded rustdesk-#.#.#-#-x86_64.exe file to install Rustdesk on your computer.
4. Click on the "Settings" button in the top bar of the Rustdesk window (three horizontal lines, in the top right corner).
5. Click on "Network", and on the blue "Unlock network settings" button if you see it.
6. Copy this text to your clipboard:

   =0nI9gTSVFTd3FUc4VHcD5WaPBXVvZWdBZ2SxplQaFjcOZUN5cUbhRFZQR1SIpmI6ISeltmIsISbvNmL05WYu9mZuQncvBHc1N3LvozcwRHdoJiOikGchJCLi02bj5CduFmbvZmL0J3bwBXdzJiOikXYsVmciwiIt92YuQnbh52bm5Cdy9GcwV3ciojI0N3boJye

7. Click on the "Import server config button", which looks like a clipboard, then the blue Apply button.
8. Click on the "Home" tab, in the top left corner of the window.

Linux Installer

1. Download the Linux installer from the link below.
2. Change permissions to allow the script to be executed.
3. Run the bash script.  This will download the latest version of RustDesk and will then configure it.